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Brick and Mortar Stores vs Online Retail

Updated: Feb 12

Do people still love to shop in brick and mortar stores?

You’ve got your phone in hand and you look down and think, “I could really use new shoes.”

You unlock the screen, tap on the app, swipe here, swipe there, click and purchase. It’s easy and convenient, but there’s something more essential missing…

When you compare brick and mortar vs eCommerce, there are lots of pros on both sides. But one thing is for certain: technology hasn’t made the human touch obsolete (yet).

What do brick and mortar stores do that helps them compete with the ever-growing percentage of retail sales online? Find out below – plus, get the top eCommerce vs brick and mortar statistics of 2019!

What does a brick and mortar store mean?

When somebody refers to a brick and mortar store, they’re talking about a physical storefront where business transactions are conducted.

You may have seen reports over the past few years about a “retail apocalypse”, where thousands of small brick and mortar retailers have been forced to close shop because they face such intense competition from big corporations and online sales. While there’s some data to back up those claims, it’s still clear that small storefront retailers have yet to drop out of the race and have been adapting to the new digital environment.

For example, while many people may assume that the interactions at brick and mortar stores are between two people, the development of retail technology trends has resulted in more and more business being delegated to automated systems that reduce dependence on human employees.

The physical storefront is slowly but surely adopting technology to streamline the business, which is turning it into something of a hybrid between what retail used to look like and the full-on digitalization of the retail industry. That brings us to eCommerce.

Side note: Brick and mortar stores oftentimes face big seasonal changes in their business, which can mean serious challenges for extended periods of time. If that sounds familiar, business loans can help keep you overcome those slow times of the year. Of course, the type of store you run will affect the kind of industry loans you, as well as the specific circumstances that you find yourself in. Weigh your options carefully in order to choose the right funding solution for your business.

Can brick and mortar stores survive?

There’s no doubt that small business brick and mortar stores face stiff competition from big corporations and online retailers – online shopping statistics speak for themselves. But don’t count them out just yet!

Here are some of the top ways that in-store shopping is staying in the fight:

1. Build strong customer relationships

If you’re comparing eCommerce sales vs retail sales in physical storefronts, one of the clearest advantages of storefronts is the value of human interaction.

In fact, more than 70% of consumers prefer interacting with a human when they reach out for customer service, compared to 9% who prefer digital assistance. There are differences between generations, with 79% of Baby Boomers reporting a preference for human customer support and 66% of Millennials.

There’s also the value of building personal relationships with customers that doesn’t manifest immediately. Bain and Company finds that, on average, returning customers spend almost 70% more in months 31-36 of their relationship with a company than they do in the first six months of the shopping relationship.

Clearly, maintaining good customer relations pays off in the long run, which makes it all the more important that small business owners work on improving customer experience.

Regarding big retailers, it’s no secret that popular corporate logos have a knack for ‘eclipsing’ the individual faces that actually work in the business. Apart from the lack of personality, corporations will typically lack the level of professional advice that customers can get at a small brick and mortar retailer. Offering a wide variety of products isn’t always a good thing; the more limited variety of products that are offered at smaller retailers can be looked at as an advantage.

We get to that in the next point.

2. Put your eggs in one basket

That’s not a typo – hear us out! We aren’t suggesting that you should open a store where you sell only one service or product. A fair bit of diversity is important, of course.

But have you ever considered that corporate retailers offer such a broad variety of products that it may be seen as a disadvantage?

Selling everything from fishing bait to patio furniture makes it difficult for employees to provide deep insights into the details of any of those products. If a customer is looking to make a big purchase and has questions, wishy-washy answers – or no answers at all – will leave them unimpressed, to say the least.

The point is that brick and mortar stores can choose to specialize in one area and will be able to give much more valuable advice on which products are right for each customer’s needs. A narrower spread of inventory in comparison with that of WalMart or other big competitors isn’t necessarily a bad thing if you’re able to prove the value of your expertise to your customers.

Likewise, the reputation you build as an expert will go a long way when it comes to building your local network. Which brings us to our final point!

3. Network with your neighbors

You can slip a flyer under your next-door neighbor’s door, but that’s not exactly what we’re getting at here. We’re referring to making meaningful connections with other small businesses around your area.

Organizing promotions and special deals with other local businesses isn’t only mutually beneficial from a financial standpoint, but will also solidify your role as a valuable addition to your community. For example, if you own a brick and mortar store where you sell home furniture, you can build a partnership with local real estate agencies who can recommend your business to new homeowners (and you can advertise for them in your establishment in exchange).

It can sometimes feel like the competition that brick and mortar stores face is a good reason to be cautious while dealing with other companies. But it’s crucial not to limit your opportunities to grow and strengthen your business out of fear of the big bad corporation. In fact, forming partnerships with other local businesses can act as a strong defense against the threat that corporate retailers pose.

Bonus Tip

Don’t get too wrapped-up in the ‘online sales vs retail sales’ debate. Either way, obstacles will arise that will require additional funding to overcome. Maybe you need equipment financing to replace machinery. Perhaps you need help with disaster recovery. Or it could be that you have lots of unpaid invoices piling up.

Whatever it may be, it’s important to point out that banks reject more than 80% of small business loan applications, so why try your luck against such difficult odds? Avoid the stress and apply LoanGuru.ie.

With the power of financial technology, LoanGuru.ie provides you with the tools to improve your funding chances, and a marketplace where you get to compare and choose the optimal funding option for you.

That’s a level of transparency that’s unprecedented in the business lending industry.

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